Return & Refund Policy

Last updated: May 14, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be altered or modified in any way
• Not be worn or used

If your item meets these conditions, you may be eligible for a return.

 

How to Request a Return

To initiate a return, please contact our support team via email at support@kairosa.shop. We will respond to your request within 1–2 business days with further instructions. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's processing schedule. Please note that refunds will only be issued to the original payment method.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your bank to verify if the refund is being processed. If you are still unable to locate the refund, please contact our support team at support@kairosa.shop for assistance.

Exchanges

We only offer exchanges for defective or damaged items. If you receive an item that is defective or damaged, please contact our support team via email at support@kairosa.shop within 30 days of delivery. We will provide a replacement or a refund, depending on the circumstances.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure the safe return of your item. Please keep a record of your tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@kairosa.shop. Our support team is here to help and will respond to your inquiry as soon as possible.